Account & sign-in
Need help accessing your account, changing account details, or using two-factor authentication? Contact us with the username on the account.
Frostbite support
Help for your time on the ice.
Find quick guidance for your account, rinks, sessions, privacy settings, and more. If you still need us, send an email and we’ll take it from there.
Start here
Common support topics
Rinks & sessions
Spot an incorrect rink detail or session listing? Include the rink name, session date and time, plus a screenshot if you can.
Privacy & data
Use your in-app settings to manage visibility. For account-data or deletion requests, email us from the address tied to your Frostbite account.
Safety & reports
Use the in-app reporting controls to report a user, including their profile picture or profile-related behavior, an individual journal entry, or an individual skill demo.
Account appeals
If your account is suspended or permanently banned, you can appeal by email even when you cannot log in.
Before you write
A few details help us help faster.
- Describe what you were trying to do and what happened instead.
- Include your Frostbite username—never send your password, access token, or two-factor code.
- For app issues, include your device type and app version if available.
- Screenshots are welcome when they do not reveal private information.
- For a safety report, identify the user, journal entry, or skill demo and include enough context for Frostbite to investigate.
- For an appeal, email from your account address and include that email, your Frostbite username, and why you believe the restriction is incorrect.
Still need a hand?
Contact Frostbite support.
Email us with the details of your question. Your mail app will open with a ready-to-send message addressed to our support team.
Account appeals
You do not need to be logged in.
If your account is suspended or permanently banned, email [email protected] from the email address associated with your Frostbite account. Include your account email address, Frostbite username, and an explanation of why you believe the restriction is incorrect. Appeals are reviewed manually, and Frostbite will respond within a reasonable timeframe when possible.
Learn more in our Reporting and Moderation Help and Community Guidelines. For information about personal information, read our Privacy Policy. Your use of Frostbite is also governed by our Terms of Service.